Since 2007 PICC has helped make Palm Island a better place to live. We are a not-for-profit, community-controlled company dedicated to creating a safer, stronger and more prosperous community.

Our workforce is over 200 strong and serves nearly all local residents of Palm Island, making PICC the second-largest employer on Palm Island.

We have a diverse range of roles available in allied health, medical, retail, hospitality, horticulture, social and community services, automotive repairs, business and administration. The skills and experience required to work for PICC is as diverse as our services, which means we may have a role for you regardless of your level of qualifications.

PICC employees have access to many opportunities for training, career development and gaining experience across the broad spectrum of roles on offer. We also offer a competitive salary and other employment benefits.

By working for PICC, you will be making a genuine difference to the Palm Island Community. If this interests you, we are interested in hearing from you.

Current positions available

Delegated Authority Case Worker—Bwgcolman Way

2 positions available (full time or part time)

About the Program – Bwgcolman Way: Empowered and Resilient

Bwgcolman Way is PICC’s Delegated Authority (DA) child protection program. As a statutory delegate of the Department of Child Safety, we lead child protection decision-making for Aboriginal and Torres Strait Islander children – Our Way, With Mob, By Mob. We are guided by culture, connection and self-determination to ensure that children are safe, strong in identity, and remain deeply connected to kin, culture and community.

About the Role

As a Delegated Authority Case Worker, you will support the implementation of statutory decision-making powers delegated to PICC under the Child Protection Act 1999. Your role is to walk alongside children, families, kin, and community to ensure decisions reflect the voices and choices of Aboriginal and Torres Strait Islander people. Under the Bwgcolman Way Practice Framework and the supervision of the DA Manager (Executive Manager – Women & Children’s Services), you will support cultural connection, family reunification, care coordination and healing.

For a description of the role, including key performance indicators, please see the Position Description below.  

Selection Criteria

• Demonstrated experience working with Aboriginal and Torres Strait Islander children, families and communities.
• Minimum qualifications in Community Services, related field or willingness to obtain and/or equivalent experience.
• Experience in child protection, delegated authority or case management.
• Sound understanding of the Child Protection Act 1999, Aboriginal and Torres Strait Islander Child Placement Principles and Human Rights Act 2019.
• Strong communication skills, including writing case notes, reports and facilitating conversations with families and stakeholders.
• Ability to work flexibly, respectfully and with cultural humility.
• Valid Blue Card and Driver’s Licence.
• Ability to travel locally.

How to apply

To apply for this position, please e-mail your cover letter, résumé and a completed Application Form to recruitment@picc.com.au.

For further information about this position, please contact the PICC People, Culture and Safety Department on recruitment@picc.com.au or (07) 4421 4300.

Applications close at 5 p.m. on Friday, 24 October 2025. 

Elder Care Co-ordinator, Elder Care Support Team

Full time or part time, Palm Island

About the Elder Care Support Team

The Elder Care Support Team will support clients to understand their aged care service entitlements, including My Aged Care registration, contractual arrangements and costs, and will help ensure Elders and their families are well-prepared for plan reviews and outcomes. This role will liaise with aged care Assessors to ensure Elders are well supported throughout the assessment process. This role involves managing a small team, ensuring high-quality care, maintaining compliance with relevant legislation and standards, and fostering partnerships with clients, families, and community services.

About the Role

The Elder Care Co-ordinator will work with and manage a small dynamic team overseeing the delivery of advocacy support and care to all Aboriginal and Torres Strait Islander Elders in our community as they navigate the complex system of assessment, entitlement and access to Aged Care services. The Co-ordinator will also provide advocacy support to ensure clients receive a culturally safe plan assessment.

Selection Criteria

• Demonstrated experience working in a similar role in aged care.
• Strong knowledge and understanding of Aged Care Standards and other relevant government program requirements.
• Experience in staff management, leadership, and team development.
• Be of Aboriginal and/or Torres Strait Islander decent and the ability to engage and work effectively with Aboriginal people and communities.
• Excellent interpersonal and communication skills.
• Experience in, or the willingness to gain a relevant qualification (supported by PICC) in staff management, leadership and team development.
• Ability to travel and reside on Palm Island as required
• Pass a Nationally Co-ordinated Criminal History Check (Police Check)
• Must hold a current C-class Driver’s Licence

How to apply

To apply for this position, please e-mail your cover letter, résumé and a completed Application Form to recruitment@picc.com.au.

For further information about this position, please contact the PICC People, Culture and Safety Department on recruitment@picc.com.au or (07) 4421 4300.

Applications close at 5 p.m. on Friday, 17 October 2025. 

Elder Care Support Connector, Elder Care Support Team

Full time or part time, Palm Island—3 roles available

About the Elder Care Support Team

The Elder Care Support Team will support clients to understand their aged care service entitlements, including My Aged Care registration, contractual arrangements and costs, and it will help ensure Elders and their families are well-prepared for plan reviews and outcomes. This role will liaise with aged care Assessors to ensure Elders are well supported throughout the assessment process. This role involves managing a small team, ensuring high-quality care, maintaining compliance with relevant legislation and standards, and fostering partnerships with clients, families and community services.

About the Role

The ECS Connector has the primary responsibility of connecting with local Elders, older Aboriginal and Torres Strait Islander people and their families to raise awareness of their aged care entitlements. The overarching function of the ECS Connector is to ensure that support for clients is organised, sequenced and supported to enable effective access to appropriate aged care services both internal and external. The ECS Connector will work closely with the ECS Coordinator. They will also help determine the level of local demand for aged care services, and identify existing aged care services and any service gaps.

Selection Criteria

• Demonstrated experience working in a similar role, specifically within Aged Care
• Strong knowledge and understanding of Aged Care Standards and other relevant government program requirements
• A sound knowledge of Aboriginal/Torres Strait Islander communities and relevant organisations
• Ability to engage and work effectively with Aboriginal people and communities
• Knowledge of, or willingness to learn about, the aged care landscape
• Demonstrated understanding of the principles of person-centred care and trauma-informed practice
• Excellent interpersonal and communication skills.
• Ability to travel and reside on Palm Island as required
• Pass a Nationally Co-ordinated Criminal History Check (Police Check)
• Must hold a current C-class Driver’s Licence

How to apply

To apply for this position, please e-mail your cover letter, résumé and a completed Application Form to recruitment@picc.com.au.

For further information about this position, please contact the PICC People, Culture and Safety Department on recruitment@picc.com.au or (07) 4421 4300.

Applications close at 5 p.m. on Friday, 17 October 2025. 

Project Lead—Leading For Our Children Project

Part time (22 hours/week), Townsville, travelling regularly to Palm Island

About the Project

Our Leading for our Children project will support the development of trauma informed leadership programme that is codesigned with our local staff, local community leaders and with insights from our service users to enhance the leadership capacity across our child and family service system.

The leadership programme will be designed and delivered by Aboriginal and Torres Strait Islander practitioners with long standing skills and experience in leadership, training and education and programme design in ACCO child and family services.

The objectives of the project are:

• To develop a tailor-made leadership program that is codesigned with our local staff, local community leaders and with insights from our service users to enhance the leadership capacity across our child and family service system.
• To establish a community reference group of up to six Palm Island leaders to act as cultural thought leaders through the development and evaluation of the project.
• To use Aboriginal and Torres Strait Islander leaders to deliver the program to multiple cohorts of Palm Island managers and emerging leaders.
• To support ongoing implementation of the leadership programme by providing activities that enable participants to support applied learning, through establishing group supervision, coaching and mentoring opportunities to embed knowledge acquisition.
• To evaluate the impact of the programme through the implementation of robust evaluation activities including development of a Theory of Change, pre- and post-testing and action research.
• To work alongside the consulting team to enable the co-design and documentation of the leadership programme, including ensuring effective engagement of Community Leaders and stakeholders is undertaken and that all of the resources required to deliver the program are in place.
• To support the timely and effective staging of the implementation of the leadership programme four times a year so that PICC operations are not adversely impacted and managers can be supported.
• To create and design an effective group supervision and mentoring programme to support ongoing application of acquired knowledge for leadership participants.

About the role

The Project Lead will have overall management and support the implementation of the Leading for our Children Project. This will include supporting consultants and contractors engaged to deliver the project and working alongside the Managers of the Child and Family work across the organisation. The position will be an integral part of the leadership team and require the development of strong linkages with the TAFE and Adult education sector, and child and family services sector on Palm Island.

Regular travel will be required as a part of this role.

For a full list of responsibilities and key performance indicators, please see the Position Description attached below. 

Selection criteria

• Tertiary qualifications in Training, Education, Community Development or related Human Services field.
• Demonstrated ability to implement large scale projects effectively and ensure activities are implemented effectively.
• Demonstrated ability to utilise and lead codesign and co-creation activities with Aboriginal and Torres Strait Islander people to ensure cultural thought leadership and cultural safety is embedded in all project activities.
• Demonstrated ability to work effectively with multiple contractors and consultants and co-ordinate efforts to guarantee success of the project.
• Demonstrated ability to develop and maintain effective relationships with stakeholders, government and community members, to deliver on project objectives.
• Demonstrated ability to mentor and develop group supervision, training, and professional development opportunities to ensure Palm Island leaders have opportunities to continue to embed knowledge acquired from training. This includes fostering a supportive environment, encouraging skill growth, and promoting best practices to enhance team performance and service delivery.
• Demonstrated ability to apply high level professional practice, judgement and decision making to ensure the effective implementation of the project.
• Demonstrated ability to provide verbal and written advice, including the preparation of accurate progress and final reports in a timely manner to ensure the organisation meets its funding requirements.
• Possess or eligible to hold a Blue Card (Working with Children Check). 
• Hold a current C-Class Driver’s Licence (and maintain a current driving licence throughout the period of employment). 

How to Apply

To apply for this role, please e-mail your cover letter, résumé and a completed Application Form to recruitment@picc.com.au.

For further information about this role, please contact the PICC People, Culture and Safety Department at recruitment@picc.com.au or (07) 4421 4300.

Applications close at 5:00 p.m. on Friday, 17 October 2025.  

SEWB/DFV Support Worker—SEWB/DFV Service

Full time or part time, Palm Island

We are currently recruiting a SEWB/DFV Support Worker to provide assistance and be an integral team member of professionals (Psychologist, Counsellor and Social Worker) on Palm Island. The role is either full time or part time working Monday to Friday on Palm Island and you will need to report to the Manager of DFV/SEWB Services.

Responsibility of the role includes:

• Learning more about domestic and family violence and service provision
• Learning more about social and emotional wellbeing and service provision
• Ability to support various groups
• Booking appointments for SEWB psychologists
• Providing transport for clients and group participants
• Assist staff and clients attending court
• Proficient with administration tasks

Selection criteria

• Ability to develop strong relationships with internal and external stakeholders. 
• Demonstrated computer literacy skills, including the ability to use Microsoft Office programmes, and the knowledge of, or the capacity to learn, other software used at the Service. 
• Possess, or eligible to acquire, a Blue Card (Working with Children Check).
• Hold a current class C driver’s licence (and maintain it throughout the period of employment).

How to Apply

To apply for this role, please e-mail your cover letter, résumé and a completed Application Form to recruitment@picc.com.au.

For further information about this role, please contact the PICC People, Culture and Safety Department at recruitment@picc.com.au or (07) 4421 4300.

Applications close at 5:00 p.m. on Monday, 20 October 2025.  

Position Descriptions and Application Forms